HOW DOES DD TECH WORK?

Experience DeskDirector View Features

How is DD tech Integrated with your help-desk ticketing system?

PROFESSIONAL SERVICES AUTOMATION TOOL

Pushing your way through tickets

DD Server - AWS Partner Network

DD DATABASE

Accelerate your Ticket Management

DD PORTAL

For your end users

DD TECH

For your Level 1 &2 helpdesk technicians

Why should you use Tech?

No Training Required

Develop efficient technicians from the start. All they require in a user-friendly platform with no distractions of a PSA.

One-Click PSA Integration

All data syncs with your PSA. Seamless integration with Autotask and ConnectWise.

Keep Your Customers Informed

Keep customers in-the-know on the important updates and notifications. No more lost emails.

Visibility Over Tickets

Never lose track of tickets with multiple, persisting in-screen tabs, and get reminders for your schedule for the day

Easily Add Time

Concerned about unbilled time? Automated timers start, stop and insert time instantly, giving you more accurate billing

All Tools in one Place

Your techs can quickly create and triage tickets, manage live chat and customer expectations all through one interface

No Repeated Procedures

Repeatable work can be automated and standardized, and procedures shared & consumed across the team.

Live Chat with Customers

Solve quick fixes with DD Talk, speak to your customers on chat, and resolve their issue without email.

FEATURES

DD Tech Success Stories

"Overall DD Tech is a great tool for our entry level engineers.

Teaching and learning the market leading PSA systems is overwhelming, and the most time consuming part of onboarding a new engineer.

DD Tech bundles all our core features, places them in an intuitive layout, and allows our engineers to perform our businesses core actions without having to touch our PSA."

Aaron Corney | Help-Desk Leader | LANcom Technology

EMPOWER YOUR TECHS

Currently, we are giving out DD Tech to only our customers - we believe that you will be able to get the most value when the two products are used in-sync.

Try our flagship product, DD Portal - an all-in-one platform for your customers to interact with you or contact us for any questions.