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All The Features You Need In One Platform

For your business to scale while maintaining margins, you need more than a user portal. DeskDirector's ultimate all-in-one low code automation software enables MSPs and internal IT teams to centralize all communication, automate repetitive tasks, accelerate ticket responses, give enhanced visibility to dispatchers, guide techs, and provide more in-depth analytics to clients, all from one platform.

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DD-customer support
Priscila
Priscila B.
Head of Sales and Marketing
5/5
"Through DeskDirector we have broken the silos of visibility and allowed all of our customers to enjoy the same support experience each time."
All of DeskDirector, Right-Sized to Your Needs
 
Silver Standard

($480/Month - USD)

Buy NowTalk to Sales
Gold Standard

($670/Month - USD)

Buy NowTalk to Sales
Platinum Standard

($875/Month - USD)

Buy NowTalk to Sales
Features
 
 
 
Tech & Admin Portal
Keep all the information about your clients in one central place. Facilitate access to documentation and standardize processes so that techs always know how to answer requests from clients.
 
 
 
Admin Portal
Control the look and feel of your user portal for each client. Customize it, turn features on or off, and configure all settings including access and permissions.
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Tech Portal
Universal experience on all devices. Zero footprint install. Works on all evergreen browsers (Chrome, Edge, Firefox, Safari). All features, including forms, work on desktops, tablets, and mobile.
 
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Tech Portal for On-Site IT
Provide IT employees at client companies with limited access to the Tech Portal for their company.
 
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Client User Portal
Centralized hub for all your communication with customers: Give your customer access to a central portal to send requests, track tickets, attend training, and more.
 
 
 
Web User Portal
Universal experience on all devices. Works on Chrome, Edge, Firefox, Safari. Zero footprint install. All features work on desktops, tablets, and mobile (including Forms).
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Custom Menu Items
Create portal-wide and customer-specific custom navigational experiences and menu items to highlight and prioritize what's most important to your customers.
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DD Portal for Mac and Windows
Windows and macOS Native apps, branded with your logo and colors, with 100% UX compatibility allows for integrated screenshots and always-on system tray.
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Service Catalog & Automation
Streamline new requests, automate tasks and standardize delivery with service catalogs that can be customized for each of your clients
 
 
 
Request Types
Pull from our predefined request types or create your own. Each request type can control Board/Queue, Status, Priority, Type, Sub-Type.
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Forms
Use one of our predefined forms or create your own to always capture the right information.
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Ticket Groups
Create Ticket Groups to share tickets with groups of users who need to be informed (e.g., HR group for HR tickets, front desk group for front desk tickets, etc.)
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Macros
Automate certain actions on a ticket such as standardized replies.
 
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Approvals
Create custom approval stages for any Request Type, assign approver roles to all tickets or specific ticket groups (e.g., HR approver approves HR tickets, etc.)
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Advanced forms
Include inline forms within existing tickets to easily collect appropriate information without creating a new ticket. Use dynamic forms for your customer or customer success manager to easily update the information collected without modifying the form itself.
 
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Inline forms
Include inline forms within existing tickets to easily collect appropriate information without creating a new ticket.
 
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Smart Tickets
Create rules or trigger specific actions/workflows whenever a ticket is updated. Create rules to route tickets or send next steps to techs each time a ticket changes status or every hour.
 
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Microsoft Power Automate
Create powerful unlimited automation with our Microsoft Power Automate premium connector.
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Emails & Chat
 
 
 
Automated Email Notifications
Send personalized, branded, responsive email notifications, including deep link tickets, when a ticket is created, worked on, closed, etc.
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Broadcast
Immediately inform all concerned users with important news such as system updates, transitions, critical outages etc.
 
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Chat
Enable your clients to chat with techs in real-time and record all the information within the appropriate ticket.
 
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Email Template Engine
Use our email engine to create beautifully branded email templates.
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Survey
Enable your clients to fill out custom surveys.
 
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OneNote Notebook
Use OneNote Notebooks to publish newsletters, updates, bulletins, magazines, and learning content to all your customers.
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Branding
 
 
 
Custom Domain
Create a URL for your portals on your own domain, such as support.yourcompany.com
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Customer Portal Branding
Brand your user and tech portals with your colors and logo
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Customer Email Branding
Use our email engine to create beautiful email templates branded with your customers' brand.
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Analytics
• Monthly charts of feature usage
• Drillable to individual companies, users
 
 
 
Portal Usage Dashboard
Shows the number of users and user activity in the current month, any previous month, or past seven days. Drill down into the data and see the list of companies using the portal, unique users, and activity level.
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Service Radar
Service Radar shows a breakdown of the tickets by company, boards, ticket age, etc. It gives a snapshot of ticket management and issues being submitted.
 
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BiggerBrain Usage Report
Shows the number of users and user activity in the current month, any previous month, or past seven days. Drill down into the data and see the list of companies using the portal, unique users, and activity level.
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Support
 
 
 
Dedicated Customer Success Representative
Have access to a dedicated DeskDirector Customer Success Rep to assist you with all account needs.
 
 
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Microsoft Power Automate Support
We will help you configure this integration.
 
 
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Onboarding Meetings
We'll hold 5 meetings with you to ensure you and your team are equipped with all of the information needed to start servicing clients.
 
 
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Onboarding and Training Package
We'll onboard and train your team for a one-time fee.
Pricing On-Demand
Pricing On-Demand
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Usage & Security
 
 
 
Number of Synced Contacts
Any user that will be using DeskDirector.
Up to 15,000
Up to 15,000
Up to 20,000
Number of Tech Users
Any tech that will be using DeskDirector.
N/A
40
80
PSA Sync
Two-way sync for companies, contacts, tickets, time entries, and Notes. One-Way sync PSA to DeskDirector for boards and queues, members and resources, ticket status, priorities, and types.
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Flexible and Secure User Authentication
Auth using Microsoft 365 or Microsoft Azure AD, self-service password, passwordless option using one-time-use tokens, trusted devices can stay logged in, send time-limited Auth tokens with deep-links.
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Flexible User Permission & Access
Intuitive out-of-the-box role-based user access control. Fully customizable access by companies, roles, departments, or even contacts.
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Silver Standard

($480/Month)

 
Talk to Sales
Includes:
  • Number of Active Client Users: 5,000
  • PSA Sync
  • Flexible and Secure User Authentication
  • Flexible User Permission & Access
Features:
  • Admin Portal
  • Web User Portal
  • Custom Menu Items
  • DD Portal for Windows Desktop Version
  • Request Types
  • Forms
  • Ticket Groups
  • Approvals
  • Microsoft Flow
  • Automated Email Notifications
  • OneNote Notebook
  • Custom Domain
  • Customer Portal Branding
  • Customer Email Branding
  • Email Template Engine
  • Client Custom Domain
  • Portal Usage Dashboard
  • BiggerBrain Usage Report
Gold Standard

($670/Month)

 
Talk to Sales
View Plan Features →
Includes:
  • Number of Client Active Users: 7,000
  • PSA Sync
  • Flexible and Secure User Authentication
  • Flexible User Permission & Access
Features:
  • Admin Portal
  • Tech Portal
  • On-site IT
  • Client User Portal
  • Web User Portal
  • Custom Menu Items
  • DD Portal for Windows Desktop Version
  • Request Types
  • Forms
  • Ticket Groups
  • Approvals
  • Advanced Forms
  • Inline Forms
  • Smart Tickets
  • Microsoft Flow
  • Automated Email Notifications
  • Chat
  • Broadcast
  • Survey
  • OneNote Notebook
  • Custom Domain
  • Customer Portal Branding
  • Email Template Engine
  • Client Custom Domain
  • Portal Usage Dashboard
  • Service Radar
  • BiggerBrain Usage Report
Platinum Standard

($875/month)

 
Talk to Sales
View Plan Features →
Includes:
  • Number of Client Active Users: 10,000
  • PSA Sync
  • Flexible and Secure User Authentication
  • Flexible User Permission & Access
Features:
  • Admin Portal
  • Tech Portal
  • On-site IT
  • Client User Portal
  • Web User Portal
  • Custom Menu Items
  • DD Portal for Windows Desktop Version
  • Request Types
  • Forms
  • Ticket Groups
  • Approvals
  • Advanced Forms
  • Inline Forms
  • Smart Tickets
  • Microsoft Flow
  • Automated Email Notifications
  • Chat
  • Broadcast
  • Survey
  • OneNote Notebook
  • Custom Domain
  • Customer Portal Branding
  • Email Template Engine
  • Client Custom Domain
  • Portal Usage Dashboard
  • Service Radar
  • BiggerBrain Usage Report
  • Dedicated Customer Service Representative
  • Microsoft Flow Support
  • Onboarding Meetings
  • Onboarding and Training Package

What Our Clients Are Saying

Layer 103

"Great end user experience, custom forms and email engine."

- Aaron, Product Support Manager

Layer 103

"Through DeskDirector we have broken the silos of visibility and allowed all of our customers to enjoy the same support experience each time."

- Priscila, Head of Sales and Marketing

Layer 103

"The forms that can be created provide so much flexibility and will make getting the right information out to our customers so much easier."

- Matthew, Head of Customer Experience

FAQ

low code automation platform
Layer

  • What currency do you charge in?

    All prices are in USD.

  • What languages does DeskDirector support?

    All system dialogues are in English, and this cannot be altered. However, any elements you create inside your DeskDirector instance can be in a language of your choosing.

    For example, this can include elements such as custom forms, automated email updates, broadcasts, SOPs, task lists, and more.

  • What are the terms of the contract?

    You can cancel at any time in the month unless you opt for our yearly plan,  then you have an annual commitment.

    Note for (monthly plans) the commitment is to your next  monthly anniversary date.

    Just after your anniversary date, the commitment would be 30 days. 

  • Can a monthly plan member switch to yearly?

    Yes, you can switch to annual at anytime, just log a ticket via our support portal here.

  • Is DeskDirector easy to deploy?

    It sure is. The software is an .MSI file which can be deployed silently (in the background without user input) and en masse. It self-updates, and we even supply scripts for popular RMM tools.

  • Will it take long to get going?

    DeskDirector has been designed to be easy to get going quickly. After the initial one hour implementation you can start deploying it to your clients within hours, not days. If you need extra consulting, just ask, we have advanced install options. Email info@deskdirector.com for more info.

  • What PSAs do you work with?
    • ConnectWise – Both On-Premise and Cloud
    • Autotask

  • What does an Active User mean in the licensing?

    An Active User is a user that has logged into the Portal during the month. Your Active User count is the total amount of users that have logged in. 

    We provision 3000 Active USers with Essentials and 9000 with Dynamics. Most MSPs do not have more than 3000. 

    If you need more than your allocated amount (e.g. if you support a university) you can will be provisioned and billed extra users in 1000 user blocks. 

The DeskDirector Guarantee

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Easy & Quick Onboarding

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Immediate Time Savings

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Unmatched Customer Support

Start Streamlining Your Business Today!